1. Agreement to these terms
These Terms of Service (“Terms”) govern your access to and use of the uxena websites, applications, communications, and related services (collectively, the “Service”). By creating an account, accessing the Service, or otherwise using it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you use uxena on behalf of a business or organization, you represent that you have authority to bind it to these Terms. “uxena,” “we,” “us,” and “our” refer to the operator of the uxena Service. Uxena is pronounced you‑ZEE‑nuh. Uxena is a service operated by Shibhu Nambiar. Uxena is a trade name, not a separate registered entity. You can reach the operator at app.stayready@gmail.com.
2. What uxena provides
Uxena helps hosts, property operators, cleaning businesses, cleaners, and authorized service providers coordinate vacation-rental turnover work. Depending on enabled features, the Service may organize booking-calendar information, readiness requests, assignments, checklists, photos, issue reports, inventory status, messages, approvals, invoices, and operational notifications.
Uxena is a coordination and recordkeeping tool. Unless expressly stated in a separate written agreement, uxena is not a property manager, employer, staffing agency, insurer, payment guarantor, or provider of cleaning, repair, lodging, or emergency services. Users remain responsible for their properties, personnel, contractual relationships, legal compliance, safety decisions, and the accuracy of information they provide.
3. Eligibility and accounts
You must be legally able to enter into these Terms and provide accurate, current account information. Keep account credentials and property-access information confidential. You are responsible for activity performed through your account and must notify uxena promptly if you believe an account or credential has been compromised.
You may access only properties, readiness requests, businesses, jobs, and other records you are authorized to access. You may not misrepresent your identity, role, business affiliation, assignment, or authority.
4. User responsibilities
You agree to:
- provide accurate booking, scheduling, property, contact, checklist, payment, and readiness information;
- obtain all permissions required before adding another person’s contact information or sending them an invitation;
- use photos, messages, access instructions, and personal information only for authorized operational purposes;
- follow applicable employment, contractor, tax, consumer-protection, privacy, housing, safety, and communications laws;
- review agent-generated drafts and automated recommendations before approving actions; and
- maintain reasonable backup and emergency procedures rather than relying exclusively on the Service.
5. Connected services and calendar feeds
You may connect third-party calendars, communications providers, payment services, storage services, or other integrations. You authorize uxena to access and process information from those services as necessary to provide the features you request. Third-party services have their own terms and privacy practices, and uxena is not responsible for their availability or independent conduct.
Calendar feeds and external systems can be delayed, incomplete, duplicated, unavailable, or changed without notice. You remain responsible for confirming reservations, arrivals, cancellations, cleaning windows, and other time-sensitive information.
6. Uxena operational SMS program
Program name: Uxena Operational Updates.
Program purpose: Recurring, non-marketing operational messages may include booking changes, cleaning requests and assignments, acceptance reminders, approvals, property-readiness alerts, issue notifications, and account-support messages.
How to join: You may opt in by texting START to (844) 660-8500. You may also be enrolled by a property host who has personally asked your permission to send you job texts and confirmed that to uxena in writing; uxena records that host’s identity and the date and time as the evidence of your consent, and your first message identifies the program, names the host, and explains how to stop. Your consent applies only to the uxena message subjects disclosed when you subscribe. Both routes are described in full on our SMS opt-in page.
Your instruction outranks a host’s: If you reply STOP, uxena suppresses messaging to your number and no host confirmation can restore it. Only you can, by texting START from that handset.
Frequency and charges: Message frequency varies according to account activity and operational events. Message and data rates may apply.
How to stop: Reply STOP to unsubscribe. We may send one final message confirming the opt-out. After that, we will not send further recurring messages unless you opt in again.
Help: Reply HELP for help. You may also email app.stayready@gmail.com.
Voluntary consent: Consent to receive text messages is not a condition of purchasing or using uxena. You can use available non-SMS channels where offered.
Delivery: Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by network availability, device settings, or carrier filtering.
Privacy: Our handling of mobile information and SMS consent is described in the SMS Privacy section of our Privacy Policy. Text-message originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
7. Agent-assisted features and approvals
Uxena may use automated or artificial-intelligence-assisted features to organize information, draft actions, summarize activity, analyze photos, or make recommendations. These features can make mistakes. Unless a feature expressly states otherwise, consequential agent-generated actions require an authorized human to review and approve them before they are committed.
You are responsible for reviewing outputs for accuracy and suitability. Do not rely on the Service as the sole basis for emergency, safety, legal, tax, employment, medical, insurance, or other high-impact decisions.
8. Acceptable use
You may not use the Service to violate law or another person’s rights; send unlawful, deceptive, abusive, or unsolicited communications; introduce malware; evade access controls; scrape or overload the Service; reverse engineer protected components except where law permits; upload content you lack rights to use; or use uxena to facilitate unsafe, fraudulent, discriminatory, or exploitative conduct.
9. User content
You retain ownership of content you submit, such as property information, checklists, messages, photographs, issue descriptions, and instructions (“User Content”). You grant uxena a limited, worldwide, non-exclusive license to host, process, reproduce, transmit, display, and create technical derivatives of User Content only as necessary to provide, secure, maintain, improve, and support the Service and comply with law.
You represent that you have the rights and permissions necessary to provide User Content and permit this processing.
10. Fees and payments
If paid features are offered, applicable prices, billing intervals, taxes, and cancellation terms will be disclosed before purchase. Fees paid to cleaners, contractors, hosts, property managers, or other users may be governed by separate agreements among those parties. Uxena does not guarantee another user’s performance or payment unless a separate written agreement explicitly says otherwise.
11. Service availability and changes
We may update, add, suspend, or discontinue features. We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Time-sensitive property operations require reasonable human oversight and contingency planning.
12. Suspension and termination
You may stop using the Service at any time. We may restrict or terminate access when reasonably necessary to protect users, the Service, or third parties; investigate suspected violations; comply with law; prevent fraud or abuse; or address nonpayment. Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, and dispute provisions—will survive.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” UXENA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. UXENA DOES NOT WARRANT THAT A PROPERTY IS SAFE, CLEAN, HABITABLE, COMPLIANT, OR ACTUALLY READY FOR OCCUPANCY MERELY BECAUSE THE SERVICE DISPLAYS A READINESS STATUS.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UXENA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BOOKINGS, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE. ANY TOTAL LIABILITY WILL BE LIMITED TO THE GREATER OF THE AMOUNT YOU PAID UXENA DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR US$100.
Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.
15. Changes to these Terms
We may update these Terms. We will post the revised version with a new effective date and provide additional notice where legally required. Continued use after the effective date means you accept the revised Terms.
16. Contact
Uxena is operated by Shibhu Nambiar. Questions about these Terms or the SMS program may be sent to app.stayready@gmail.com. Reply HELP to (844) 660-8500 for SMS-program assistance.